1800PetMeds® Press Releases

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Pompano Beach, Florida, January 10, 2002 - PetMed Express, Inc. (OTCBB: PETS) unveils a new and improved website which combines America's largest pet pharmacy with an easy online shopping experience. Mendo Akdag, CEO, announced, "Our clients will experience much improved customer service at our new website, www.1888PetMeds.com."
For the quarter ending December 31, 2001, PetMed Express reported new customer growth of approximately 77,000 new customers, of which 40% of those new customers ordered through our website at www.1888PetMeds.com.
One new feature which was added to the website is the "State of the Art - Real Time" online customer service chat-line. Richard Kirsch, Director of MIS, added, "This new chat-line was created to ensure that all customer questions can be quickly answered, in real-time."
Founded in 1996, PetMed Express is America's largest pet pharmacy, delivering prescription and non-prescription pet medications, health and nutritional supplements at competitive prices through the PetMed Express catalog, customer service representatives, and on the Internet through its website at www.1888PetMeds.com.
This press release may contain "forward-looking" statements, as defined in the Private Securities Litigation Reform Act of 1995 or by the Securities and Exchange Commission, that involve a number of risk and uncertainties, including the Company's ability to meet the objectives included in its business plan. Important factors that could cause results to differ materially from those indicated by such "forward-looking" statements are set forth in Management's Discussion and Analysis of Results of Financial Condition and Results of Operations in PetMed Express's Annual Report on Form 10K for the year ended March 31, 2001.
For investment relations contact PetMed Express, Inc., Pompano Beach, Mendo Akdag, CEO, 954-979-5995.