1. Do I have to sign up for a new account to order?

No. Simply click on a product, add it to your cart and checkout.

2. How do I order from PetMeds^®?

Call us at 1-800-PetMeds (1-800-738-6337) or browse our website. To start shopping online you can browse by category or pet symptom, or simply search for the products you need.

3. How do I order my pet's prescription (Rx) medications?

It's simple! Just select the prescription item, and proceed to checkout. As a licensed pharmacy, we can only dispense prescription medications (e.g., Heartgard Plus, Revolution, Sentinel, Rimadyl) with authorization from your pet's veterinarian. You will be asked to provide your veterinarian's contact information for verification purposes. If you prefer, you may mail your pet's prescription to us at:

PetMeds^® Pharmacy
420 S. Congress Ave Suite 100
Delray Beach, FL 33445

Most customers receive their order within a few days. Orders with prescription medication may take 5 - 7 days, depending on how quickly your veterinarian gives us authorization.

4. Will I need to provide my pet's medical information?

We are required by law to know your pet's medical issues, weight, breed, and age as it is necessary to ensure safety in dispensing prescription medications for your pet. For some over-the-counter (non-prescription) items we might need to know your pet's weight and type to make sure your pet receives the right product. But the more we know about your pet, the better we can suggest the right products to meet your pet's needs, so we encourage you to supply us with all of your pet's medical information.

5. Does PetMeds^® offer a product guarantee?

Yes. Please see https://www.1800petmeds.com/returnpolicy.html

• Shipping rates and policies https://www.1800petmeds.com/shiprate.html
• All estimated time frames are from date shipped.

In addition, we meet or exceed manufacturers' guarantees and you can be assured that every product from PetMeds^® is of the highest quality.

6. Does PetMeds Ship Internationally?

We do not ship items internationally, with the exception of AFO/APO addresses.

PetMeds^® is committed to providing the highest quality products and fast, easy, helpful service. We look forward to having you as our customer for years to come, and we welcome any questions or comments you may have.

• Phone: 1-800-PetMeds (1-800-738-6337)
• Email: customerservice@1800petmeds.com
• Fax: 1-800-380-9555

PetMeds is committed to offering customers competitive pricing while maintaining transparent and consistent guidelines for price-match requests.

PetMeds may match a competitor’s price when all of the following requirements are met:

• The competitor is an NABP-accredited U.S. online pet pharmacy.
• The product is identical in brand, strength, size, and quantity.
• The product is FDA- or EPA-approved for sale in the United States, as applicable.
• The competitor’s price is current and verifiable at the time of the request.
• The product is in stock and available for purchase from the competitor.
• If the competitor’s price is not publicly available online, customers may be asked to provide acceptable proof of the current advertised price. Acceptable proof may include a live website URL, current digital or printed advertisement, or valid printed quote. PetMeds reserves the right to independently verify all submitted pricing information.

PetMeds does not price match:

• First-time AutoShip discounts, including introductory AutoShip offers.
• Prices that require enrollment in a new AutoShip or subscription program.
• Coupon or promotional-code pricing requiring a unique or customer-specific code.
• Membership, loyalty, or other customer-specific pricing, including prices available only through a paid membership.
• Pricing errors or offers that cannot be verified
• Prices from third-party sellers, marketplace merchants, or auction sites, including Fulfilled by Amazon, eBay, or Walmart Marketplace.
• Typographical errors, misprints, obvious pricing errors or glitches, or offers that cannot be verified.
• Offers from non-NABP-accredited online pharmacies.

PetMeds has no obligation to match any competitor’s price and reserves the right to approve or deny any price-match request at its discretion.

PetMeds reserves the right to limit quantities eligible for price matching.

Price-match requests must be submitted prior to or at the time of purchase. Price adjustments will not be provided after a purchase has been completed.

All price-match requests are subject to verification and PetMeds’ eligibility requirements.