Free & Easy Returns

The PetMeds Customer Care team is here to make shopping for your pet worry-free. If your pet isn’t happy or you just changed your mind, our policy is to ensure 100% satisfaction with every order.

If anything in your order is missing, damaged, or incorrect, let us know within 72 hours of delivery for a refund or exchange.

For all non-prescription items — including food — we can help find a different solution to meet your pets' needs or issue a full refund within 90 days of receipt.

PetMeds stands alone in our prescription medication refund policy.If you’re not 100% satisfied with your prescribed medication, we can offer prorated refunds up to 30 days after your order ships.

Some items must be returned by mail, while others can be discarded or donated.Please see our Returns & Refunds Policy or Contact Us to learn more.

100% Satisfaction Guaranteed

You're 100% satisfied or your money back!

What's Covered:

Reason	PetMeds	Veterinarians/ Manufacturers
Pet didn't like it
Changed your mind
Ordered wrong size/weight
Product doesn't work
Your pet gets heartworms (Heartworm Prevention)

Heartworms:

If your pet gets heartworms, please click on the link below:

Product Quality:

Our Products Are:

U.S. FDA/EPA-approved.
The same medications that are sold in your veterinarian's office.
The freshest products available because of our high volume of sales to millions of customers.
Our products and facilities are regularly inspected by state agencies and we're in full compliance.
Conveniently delivered to your door, with fast free shipping on orders over $49.
To learn more about our return policy click here.