If you are not satisfied with your purchase from PetMeds®, you can return your qualifying item(s) for a merchandise credit or refund subject to the guidelines outlined below.
Missing or damaged items
If your order arrives damaged or contains the wrong item, please report it within 72 hours of delivery. If your order does not arrive, we’ll gladly help make it right with a replacement or a refund.
For assistance, contact our Customer Care team at customerservice@petmeds.com or call us at 1-800-738-6337.
Over-the-Counter Medications & Pet Supplies
If your OTC medications or pet supplies aren’t the right fit, we’re here to help. Please return any unused and unopened item(s) in new condition in their original packaging within 30 days for a replacement or refund.
Please contact our Customer Care team at customerservice@petmeds.com or call us at 1-800-738-6337 to request your refund and a prepaid return shipping label.
Prescription (Rx) Medications
As your Pet Health Experts, we follow applicable state and federal pharmacy regulations. Due to safety and handling regulations, prescription medications cannot be returned once they have shipped.
If you received the wrong medication or have any questions or concerns about your prescription order, please contact our pharmacy and speak with one of our pharmacists. Our pharmacists will review your order, answer your questions, and help determine the appropriate next steps.
If your order was damaged during transit or you have another concern, please contact our Customer Care team within 30 days. We'll review your situation and, when appropriate, provide a replacement or refund. When applicable, we'll also provide instructions for returning the product or for its proper disposal if a return is not permitted.
For assistance, contact our Customer Care team at customerservice@petmeds.com or call us at 1-800-738-6337.
Specialty medications, and drop ship items
The following items are strictly non-returnable: refrigerated items, specialty or compounded
medications, and items shipped directly from the manufacturer.
For assistance, contact our Customer Care team at customerservice@petmeds.com or call us at 1-800-738-6337.
Policy Abuse & Fraudulent Activity
PetMeds reserves the right to decline any refund, merchandise credit, or replacement, and to
limit future returns, in instances of suspected policy abuse, excessive return activity, or
fraudulent claims. All return requests remain subject to audit and verification.
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