SAVE AN EXTRA $5 - $20 OFFUse code PETS in cart (Exclusions apply)
Save 35% off first AutoShip order (up to $20 max)
+ 5% off on future deliveries
See New Exciting Products
What’s so great about AutoShip?
Save Big!
5% off on future deliveries
Hassle Free
Order once and you're set
Flexible
Schedule, update or cancel anytime
Reliable
Special stock for AutoShip customers
Frequently Asked Questions
Autoship is simply a program that allows you to set up automatic deliveries of items you buy regularly so you never have to worry about running low on stock.
Not only will you stop having those “Shoot! I forgot to order Penny’s Nexgard” moments, you’ll also save $$ with an extra 5% on all future autoship orders.
Opting into the PetMeds autoship program is easy peasy. Shop our site and add your pet’s favorite products to your cart. At checkout, choose the autoship option and even select the frequency of when you want that item delivered.
Yes. Follow the same process for setting up autoship for those items in addition to choosing your pet and vet for that item and PetMeds will reach out to your vet for authorization before shipping out your order.
Of course! You can change your autoship schedule at any time. Just go to your account and click on Manage Autoship for options to change your frequency per item.
Yes! You can cancel your autoship subscription at any time.
Don’t worry! When it is close to your next order, we will email you with a reminder that we are shipping out your order soon. When your order has shipped, we will email you a confirmation with tracking.
Nope! You can autoship as many items as you need.
Most orders are shipped same day. Times may vary for Rx orders requiring authorization from your veterinarian. Please allow 1-2 business days for any Rx orders.
As soon as your order ships, we’ll send you a shipping confirmation email with the tracking link enclosed.
Once your order has shipped you cannot change your order; however, we do offer free & easy returns and exchanges.
Contact us at 1-800-738-6337 or email customer service
Yes, if your order hasn’t yet shipped, contact us at 1-800-738-6337 or email customer service so we can help you change your order.
If your Autoship item goes out of stock, we will contact you immediately letting you know. You will not get charged your Autoship until that item ships.
Yes, we offer free returns and a 100% Satisfaction Guarantee.
Follow the return instructions on this page https://www.1800petmeds.com/who-we-are/who-we-are-return-label.html for an easy return process of your Autoship order.
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Contact Us
Mailing Address:
420 S Congress Ave. #100
Delray Beach, FL 33445
Delray Beach, FL 33445
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Live Chat*If your pet is in need of urgent or emergency care, contact your pet's veterinarian immediately.