With AutoShip, you choose your pet’s products and how often you want them delivered, and we’ll automatically ship them to you on that schedule. You’ll get reminders before each order, and you can skip, change, or cancel anytime.

AutoShip helps you save time and money while making sure your pet never runs out of essentials. You’ll get automatic deliveries on a schedule you choose, 5% off or more on every recurring order, and the flexibility to skip, change, or cancel anytime.

To set up AutoShip, simply add your pet’s items to your cart, select ‘AutoShip & Save’ at checkout, and choose the frequency of when you want that item delivered.the frequency of when you want that item delivered.

Yes, prescription medications and veterinary diet items are available with AutoShip. During checkout, we’ll collect your pet and veterinarian’s details and reach out to the vet for approval. Once approved, refills will ship automatically on your chosen schedule as long as a valid prescription is on file. If no refills remain, we’ll contact your veterinarian again to request a new approval.

Of course! You can change your AutoShip schedule at any time. Just go to your account and click on Manage AutoShip for options to change your frequency per item.

Yes, you can cancel your AutoShip at any time. Simply manage your subscription through your account.

You’ll receive an email notification before each AutoShip order ships, so you’ll always know when your next delivery is on its way. You can review, adjust, or skip your upcoming orders if needed.

No, there’s no limit! You can set up as many items as you like on Autoship, and each can have its own delivery schedule to fit your needs.

Most AutoShip orders are typically processed and shipped within the same day, times may vary for prescription orders which require an authorization from your veterinarian. Delivery time depends on your chosen shipping method and location. You’ll receive confirmation and tracking information once your order ships.

As soon as your order ships, we’ll send you a shipping confirmation email with the tracking link enclosed.

Once your order has shipped you cannot change your order; however, we do offer free & and easy returns and exchanges.

Contact us at 1-800-738-6337 or email customer service at customerservice@petmeds.com.

Yes, you can make changes to your AutoShip order after it’s placed, but you’ll need to do so before the order ships. You can update items, quantities, or delivery dates through your account or by contacting customer service at 1-800-738-6337 or email at customerservice@petmeds.com.

If your AutoShip item goes out of stock, we will contact you immediately letting you know. You will not get charged your AutoShip until that item ships.

Yes, we offer free returns and a 100% Satisfaction Guarantee.

Follow the return instructions on this page https://www.1800petmeds.com/who-we-are/who-we-are-return-label.html for an easy return process of your AutoShip order.