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Prescription Processing Disclaimer

At PETS (including PetMeds and PetCareRx), we are dedicated to providing you with safe, convenient and efficient products for your beloved pet. PetMeds became the parent company of PCRX in April 2023 and the two businesses are under common ownership. To ensure we expedite your prescription needs in a timely manner, your prescriptions may be processed or filled at either PetMeds in Delray Beach, Florida, or at PCRX in Lynbrook, New York. Both locations uphold the highest standards of quality and care from our licensed pharmacists and pharmacy technicians.

Important Points:

Prescription Processing: Your prescription order may be managed, processed, or filled by our pharmacy team at either PetMeds or PCRX.
Licensing: PetMeds and PCRX are certified and licensed in every state where we ship medication. Our pharmacists hold valid licenses to practice pharmacy in both New York and Florida and have a specialty in veterinary pharmacology. Regardless of which location fills your prescription, rest assured it will be handled by our dedicated team of licensed pharmacists.
Data Privacy: All personal and prescription information is securely managed and treated with the highest level of confidentiality, regardless of the processing location.
Customer Service: For any questions or concerns regarding your prescription, you can reach out to our pharmacy call center at (888) 738-6331. Our pet health specialist team will be pleased to assist you.

Thank you for choosing PETS (PetMeds and PetCareRx) for your prescription needs. Your pets health and your satisfaction is our top priority.

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A first-response detoxifier.

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The PetMeds Customer Care team is here to make shopping for your pet worry-free. If your pet isn’t happy or you just changed your mind, our policy is to ensure 100% satisfaction with every order.

If anything in your order is missing, damaged, or incorrect, let us know within 72 hours of delivery for a refund or exchange.

For all non-prescription items — including food — we can help find a different solution to meet your pets' needs or issue a full refund within 90 days of receipt.

PetMeds stands alone in our prescription medication refund policy.If you’re not 100% satisfied with your prescribed medication, we can offer prorated refunds up to 30 days after your order ships.

Some items must be returned by mail, while others can be discarded or donated.Please see our Returns & Refunds Policy or Contact Us to learn more.

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Some exclusions apply. If you find a lower price including shipping on the identical product from a National Association of Boards of Pharmacy accredited online pet pharmacy, we will honor that price at the time of order as long as the product is FDA/EPA approved for sale in the United States. The price being matched must be a product dispensed by an accredited licensed pharmacy or veterinarian residing in the United States.

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MOVOFLEX Advanced Chews Joint Supplement for Dogs - Small Dogs - 60 Count-product-tile

5 out of 5 Customer Rating

0.0 (0)

MOVOFLEX Advanced Chews Joint Supplement for Dogs

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$55.73

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The Missing Link® Superfood Powders Skin & Coat Supplement for Dogs - 1 lb Bag-product-tile

5 out of 5 Customer Rating

4.7 (41)

The Missing Link® Superfood Powders Skin & Coat Supplement for Dogs

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$22.67

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Greenies Cheese Flavored Pill Pockets for Dogs Capsule Size - 30 ct-product-tile

4.8 out of 5 Customer Rating

4.7 (52)

Greenies Cheese Flavored Pill Pockets for Dogs Capsule Size

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$9.98

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Greenies Blueberry Dental Dog Treats - Large - 8 ct-product-tile

5 out of 5 Customer Rating

4.7 (377)

Greenies Blueberry Dental Dog Treats

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$17.98

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Tevrapet Naturals Oral Flea & Tick Chews for Dogs & Cats 120 ct-product-tile

3.4 out of 5 Customer Rating

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TevraPet Naturals Oral Flea & Tick Chews for Dogs & Cats

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$19.99

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Varenzin-CA1 for Cats Treatment for Anemia Associated With Chronic Kidney Disease Oral Suspension- 25 mg/mL, 27 mL Bottle-product-tile

3.7 out of 5 Customer Rating

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Varenzin-CA1 for Cats Treatment for Anemia Associated With Chronic Kidney Disease Oral Suspension

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$57.08

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TevraPet Naturals Flea & Tick Topicals for Cats 3ds-product-tile

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TevraPet Naturals Flea & Tick Topicals for Cats

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$11.99

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TevraPet Naturals Flea & Tick Topicals for Dogs up to 15 lbs - 3 month Supply-product-tile

5 out of 5 Customer Rating

4.8 (36)

TevraPet Naturals Flea and Tick Topicals for Dogs

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$11.99

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TevraPet Naturals Flea & Tick Collar for Dogs 4 month 1ct-product-tile

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4.9 (38)

TevraPet Naturals Flea & Tick Collar for Dogs

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$12.99

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Alzoo Plant-Based Flea & Tick Squeeze-On for Cats - 3 EZ-ON Applicators-product-tile

5 out of 5 Customer Rating

0.0 (0)

Alzoo Plant-Based Flea & Tick Squeeze-On for Cats

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$16.29

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Greenies Sweet Potato Dental Dog Treats - Teenie - 43 ct-product-tile

3.7 out of 5 Customer Rating

4.8 (545)

Greenies Sweet Potato Dental Dog Treats

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$15.98

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Moko® Manuka Dog Wash - 12 oz Bottle-product-tile

5 out of 5 Customer Rating

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Moko® Manuka Dog Wash

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$29.99

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MYOS Canine Muscle Formula - 12.7oz-product-tile

4 out of 5 Customer Rating

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MYOS Canine Muscle Formula

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$86.99

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4 out of 5 Customer Rating

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Wholly Pup Pig Ears For Dogs - 10 Pack-product-tile

3.3 out of 5 Customer Rating

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Wholly Pup Pig Ears For Dogs

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$18.99

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3.3 out of 5 Customer Rating

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Vetality Stop the Runs Chewables for Dogs 6 ct-product-tile

4.5 out of 5 Customer Rating

4.7 (143)

Vetality Stop the Runs Chewables for Dogs

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$13.97

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4.5 out of 5 Customer Rating

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Vetality Brush Free Twist and Lick Dental Gel for Dogs - Chicken Flavor - 2 oz-product-tile

5 out of 5 Customer Rating

4.5 (743)

Vetality Brush Free Twist and Lick Dental Gel for Dogs - Chicken Flavor

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$17.97

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MYOS Canine Muscle Formula - Vet Strength with BCAAs - 15.5oz-product-tile

3.7 out of 5 Customer Rating

0.0 (0)

MYOS Canine Muscle Formula - Vet Strength with BCAAs

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$96.99

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3.7 out of 5 Customer Rating

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Moko® Manuka Hot Spot Ointment for Dogs & Cats - 2 oz Tube-product-tile

4.1 out of 5 Customer Rating

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Moko® Manuka Hot Spot Ointment for Dogs & Cats

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$24.99

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Woof BullySafe Chews - Pure Collagen - 6in - 5 pack-product-tile

5 out of 5 Customer Rating

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Woof BullySafe Chews - Pure Collagen - 6in

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$12.99

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TevraPet Naturals Flea & Tick Home & Pet Spray 32 fl oz-product-tile

4.5 out of 5 Customer Rating

4.8 (37)

TevraPet Naturals Flea & Tick Home & Pet Spray

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$19.99

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4.5 out of 5 Customer Rating

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Wholly Pup Braided Bully Sticks For Dogs - 12' - 2 Pack-product-tile

4 out of 5 Customer Rating

0.0 (0)

Wholly Pup Braided Bully Sticks For Dogs

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$26.99

$25.64 with Autoship indicator

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4 out of 5 Customer Rating

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Woof BullySafe Chews - Pure Collagen - 12in - 5 pack-product-tile

4.9 out of 5 Customer Rating

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Woof BullySafe Chews - Pure Collagen - 12in

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$24.99

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4.8 out of 5 Customer Rating

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Woof Beef Pops

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$14.99

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4.8 out of 5 Customer Rating

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Shameless Pets Blueberried Treasure Soft Baked Biscuits for Dogs - Blueberry & Mint Flavor (6 oz Bag)-product-tile

4.2 out of 5 Customer Rating

0.0 (0)

Shameless Pets Blueberried Treasure Soft Baked Biscuits for Dogs

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$5.99

$5.69 with Autoship indicator

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4.2 out of 5 Customer Rating

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Due to increased demand, call volumes are higher than usual.
For faster assistance, we encourage you to email our Customer Service team.
Thank you for your patience as we work to support all our customers as quickly as possible.

Contact us

You're in good hands with our team! Send us a message, and we'll get back to you as soon as possible.

Call toll-free:

1-800-PetMeds

1-800-738-6337

Due to unusually high call volumes, we are experiencing longer wait times. We sincerely apologize, and thank you for your patience.

Mailing Address

PetMed Express, Inc.
420 S. Congress Ave. #100
Delray Beach, Fl 33445

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*If your pet is in need of urgent or emergency care, contact your pet's veterinarian immediately.

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Skip or pause online when you don't need your next order yet.

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Get support finding products your pet will love by scheduling a free video call with a licensed vet (available while enrolled in autoship).

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