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Prescription Processing Disclaimer

At PETS (including PetMeds and PetCareRx), we are dedicated to providing you with safe, convenient and efficient products for your beloved pet. PetMeds became the parent company of PCRX in April 2023 and the two businesses are under common ownership. To ensure we expedite your prescription needs in a timely manner, your prescriptions may be processed or filled at either PetMeds in Delray Beach, Florida, or at PCRX in Lynbrook, New York. Both locations uphold the highest standards of quality and care from our licensed pharmacists and pharmacy technicians.

Important Points:

Prescription Processing: Your prescription order may be managed, processed, or filled by our pharmacy team at either PetMeds or PCRX.
Licensing: PetMeds and PCRX are certified and licensed in every state where we ship medication. Our pharmacists hold valid licenses to practice pharmacy in both New York and Florida and have a specialty in veterinary pharmacology. Regardless of which location fills your prescription, rest assured it will be handled by our dedicated team of licensed pharmacists.
Data Privacy: All personal and prescription information is securely managed and treated with the highest level of confidentiality, regardless of the processing location.
Customer Service: For any questions or concerns regarding your prescription, you can reach out to our pharmacy call center at (888) 738-6331. Our pet health specialist team will be pleased to assist you.

Thank you for choosing PETS (PetMeds and PetCareRx) for your prescription needs. Your pets health and your satisfaction is our top priority.

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ReadyRESCUE

A first-response detoxifier.

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The PetMeds Customer Care team is here to make shopping for your pet worry-free. If your pet isn’t happy or you just changed your mind, our policy is to ensure 100% satisfaction with every order.

If anything in your order is missing, damaged, or incorrect, let us know within 72 hours of delivery for a refund or exchange.

For all non-prescription items — including food — we can help find a different solution to meet your pets' needs or issue a full refund within 90 days of receipt.

PetMeds stands alone in our prescription medication refund policy.If you’re not 100% satisfied with your prescribed medication, we can offer prorated refunds up to 30 days after your order ships.

Some items must be returned by mail, while others can be discarded or donated.Please see our Returns & Refunds Policy or Contact Us to learn more.

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Some exclusions apply. If you find a lower price including shipping on the identical product from a National Association of Boards of Pharmacy accredited online pet pharmacy, we will honor that price at the time of order as long as the product is FDA/EPA approved for sale in the United States. The price being matched must be a product dispensed by an accredited licensed pharmacy or veterinarian residing in the United States.

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Halcyon-Fe Diffuser Kit - Starter Kit (1 Pack)-product-tile

5 out of 5 Customer Rating

0.0 (0)

Halcyon -Fe Diffuser Kit

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$20.00

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Alzoo Plant-Based Calming Diffuser Kit for Cats -1 Plug-In Diffuser + 1 Diffuser Refill-product-tile

4.2 out of 5 Customer Rating

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Alzoo Plant-Based Calming Diffuser Kit for Cats

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$22.99

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4.2 out of 5 Customer Rating

Halcyon-Fe Calming Spray - 20 mL Bottle-product-tile

3.1 out of 5 Customer Rating

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Halcyon -Fe Calming Spray

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$12.75

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Alzoo Plant-Based Calming Collar for Cats - 13.8 in. Collar-product-tile

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Alzoo Plant-Based Calming Collar for Cats

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$18.49

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4.5 out of 5 Customer Rating

Alzoo Calming Wipes with Pheromones for Dogs and Cats - 7 Single-Use Wipes-product-tile

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Alzoo Calming Wipes with Pheromones for Dogs & Cats

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$19.99

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5 out of 5 Customer Rating

Alzoo Plant-Based Calming Spray for Cats - 3.4 oz Bottle-product-tile

3.4 out of 5 Customer Rating

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Alzoo Plant-Based Calming Spray for Cats

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$14.84

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3.4 out of 5 Customer Rating

NaturVet Bitter Yuck! No Chew Training Spray for Dogs, Cats, and Horses 16 fl oz.-product-tile

3.7 out of 5 Customer Rating

3.2 (6)

NaturVet Bitter Yuck! No Chew Training Spray for Dogs, Cats, and Horses

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$17.97

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3.7 out of 5 Customer Rating

Catit Pixi Smart Mouse Camera Camera-product-tile

4.9 out of 5 Customer Rating

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Catit Pixi Smart Mouse Camera

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$82.30

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4.9 out of 5 Customer Rating

Bitter YUCK! No Chew Spray 32 oz-product-tile

3.4 out of 5 Customer Rating

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NaturVet Bitter YUCK! No Chew Spray

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$20.99

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3.4 out of 5 Customer Rating

Due to increased demand, call volumes are higher than usual.
For faster assistance, we encourage you to email our Customer Service team.
Thank you for your patience as we work to support all our customers as quickly as possible.

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Call toll-free:

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1-800-738-6337

Due to unusually high call volumes, we are experiencing longer wait times. We sincerely apologize, and thank you for your patience.

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420 S. Congress Ave. #100
Delray Beach, Fl 33445

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