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Free & Easy Returns

The PetMeds Customer Care team is here to make shopping for your pet worry-free. If your pet isn’t happy or you just changed your mind, our policy is to ensure 100% satisfaction with every order.

If anything in your order is missing, damaged, or incorrect, let us know within 72 hours of delivery for a refund or exchange.

For all non-prescription items — including food — we can help find a different solution to meet your pets' needs or issue a full refund within 90 days of receipt.

PetMeds stands alone in our prescription medication refund policy.If you’re not 100% satisfied with your prescribed medication, we can offer prorated refunds up to 30 days after your order ships.

Some items must be returned by mail, while others can be discarded or donated.Please see our Returns & Refunds Policy or Contact Us to learn more.

Contact Information

Toll Free Number (Call or Text) 1-800-PetMeds® (1-800-738-6337)

Email Address customerservice@1800petmeds.com *If your pet is in need of urgent or emergency care, contact your pet's veterinarian immediately.

Local Phone Number 561-526-4444

Mailing Address 420 S Congress Ave. #100
Delray Beach, FL 33445

Prescription Authorization

Your veterinarian can call our pharmacy at 1-888-738-6331

You or your veterinarian can mail the prescription to:
1-800-PetMeds®
Attn: Pharmacy
420 S Congress Ave. #100
Delray Beach, FL 33445 (Please include customer phone or order #)