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Prescription Processing Disclaimer

At PETS (including PetMeds and PetCareRx), we are dedicated to providing you with safe, convenient and efficient products for your beloved pet. PetMeds became the parent company of PCRX in April 2023 and the two businesses are under common ownership. To ensure we expedite your prescription needs in a timely manner, your prescriptions may be processed or filled at either PetMeds in Delray Beach, Florida, or at PCRX in Lynbrook, New York. Both locations uphold the highest standards of quality and care from our licensed pharmacists and pharmacy technicians.

Important Points:

Prescription Processing: Your prescription order may be managed, processed, or filled by our pharmacy team at either PetMeds or PCRX.
Licensing: PetMeds and PCRX are certified and licensed in every state where we ship medication. Our pharmacists hold valid licenses to practice pharmacy in both New York and Florida and have a specialty in veterinary pharmacology. Regardless of which location fills your prescription, rest assured it will be handled by our dedicated team of licensed pharmacists.
Data Privacy: All personal and prescription information is securely managed and treated with the highest level of confidentiality, regardless of the processing location.
Customer Service: For any questions or concerns regarding your prescription, you can reach out to our pharmacy call center at (888) 738-6331. Our pet health specialist team will be pleased to assist you.

Thank you for choosing PETS (PetMeds and PetCareRx) for your prescription needs. Your pets health and your satisfaction is our top priority.

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As a licensed pharmacy, we are required by pharmacy regulations to obtain this information to ensure the accuracy and safety of Rx Medications. Please identify the pet and the veterinarian associated with each Rx item.

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A first-response detoxifier.

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The PetMeds Customer Care team is here to make shopping for your pet worry-free. If your pet isn’t happy or you just changed your mind, our policy is to ensure 100% satisfaction with every order.

If anything in your order is missing, damaged, or incorrect, let us know within 72 hours of delivery for a refund or exchange.

For all non-prescription items — including food — we can help find a different solution to meet your pets' needs or issue a full refund within 90 days of receipt.

PetMeds stands alone in our prescription medication refund policy.If you’re not 100% satisfied with your prescribed medication, we can offer prorated refunds up to 30 days after your order ships.

Some items must be returned by mail, while others can be discarded or donated.Please see our Returns & Refunds Policy or Contact Us to learn more.

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Some exclusions apply. If you find a lower price including shipping on the identical product from a National Association of Boards of Pharmacy accredited online pet pharmacy, we will honor that price at the time of order as long as the product is FDA/EPA approved for sale in the United States. The price being matched must be a product dispensed by an accredited licensed pharmacy or veterinarian residing in the United States.

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5 out of 5 Customer Rating

5.0

1 Reviews

Alzoo Plant-Based Flea & Tick Shampoo for Dogs & Cats

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From $16.99

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5 out of 5 Customer Rating

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Zesty Paws Flea & Tick Shampoo for Dogs - 16 oz-product-tile

4.5 out of 5 Customer Rating

4.7

273 Reviews

Zesty Paws Flea & Tick Shampoo for Dogs

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From $19.97

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4.5 out of 5 Customer Rating

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TevraPet Naturals Flea & Tick Spray for Pets 8 fl oz-product-tile

3.4 out of 5 Customer Rating

0.0

0 Reviews

TevraPet Naturals Flea & Tick Spray for Pets

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From $9.99

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3.4 out of 5 Customer Rating

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Tropiclean Natural Flea And Tick Shampoo Plus Soothing 20 oz-product-tile

4.4 out of 5 Customer Rating

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TropiClean Natural Flea And Tick Shampoo Plus Soothing

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From $17.99

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4.4 out of 5 Customer Rating

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4.9 out of 5 Customer Rating

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0 Reviews

Alzoo Plant-Based Flea & Tick Spray for Dogs & Cats

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From $15.99

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4.9 out of 5 Customer Rating

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Alzoo Plant-Based Flea & Tick Squeeze-On for Cats - 3 EZ-ON Applicators-product-tile

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4.0

1 Reviews

Alzoo Plant-Based Flea & Tick Squeeze-On for Cats

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From $16.29

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Bundle: Simparica Trio + Alzoo - Total Defense Ultimate Parasite Protection Bundle for Dogs-product-tile

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Bundle: Simparica Trio + Alzoo - Total Defense Ultimate Parasite Protection Bundle for Dogs

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For dogs & cats

From $55.89

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TevraPet Naturals Flea & Tick Shampoo for Pets 8 fl oz-product-tile

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TevraPet Naturals Flea & Tick Shampoo for Pets

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From $11.99

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Alzoo Plant-Based Fly & Tick Spray for Horses - 32 oz Bottle-product-tile

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Alzoo Plant-Based Fly & Tick Spray for Horses

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From $21.99

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Bundle: Alzoo Plant Based Collar + Interceptor - Flea, Tick, & Heartworm Prevention Bundle for Cats-product-tile

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Bundle: Alzoo Plant Based Collar + Interceptor - Flea, Tick, & Heartworm Prevention Bundle for Cats

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For dogs & cats

From $33.98

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TevraPet Naturals Flea & Tick Home & Pet Spray-product-tile

4.5 out of 5 Customer Rating

4.8

37 Reviews

TevraPet Naturals Flea & Tick Home & Pet Spray

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From $19.99

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4.5 out of 5 Customer Rating

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Flys-Off Insect Repellent for Dogs & Cats-product-tile

3.4 out of 5 Customer Rating

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Flys-Off Insect Repellent for Dogs & Cats

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From $10.99

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3.4 out of 5 Customer Rating

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Tropiclean Flea & Tick Bite Relief After Bath Spray-product-tile

4.4 out of 5 Customer Rating

4.0

3 Reviews

TropiClean Flea & Tick Bite Relief After Bath Spray

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From $13.99

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4.4 out of 5 Customer Rating

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Tropiclean Neem Citrus Shampoo-product-tile

4.4 out of 5 Customer Rating

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TropiClean Neem Citrus Shampoo

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From $14.99

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4.4 out of 5 Customer Rating

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Popular Products

5 out of 5 Customer Rating

5.0

1 Reviews

Alzoo Plant-Based Flea & Tick Shampoo for Dogs & Cats

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From $16.99

AutoShip eligible

Quick Add

5 out of 5 Customer Rating

4.5 out of 5 Customer Rating

4.7

273 Reviews

Zesty Paws Flea & Tick Shampoo for Dogs

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From $19.97

AutoShip eligible

Quick Add

4.5 out of 5 Customer Rating

3.4 out of 5 Customer Rating

0.0

0 Reviews

TevraPet Naturals Flea & Tick Spray for Pets

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From $9.99

AutoShip eligible

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3.4 out of 5 Customer Rating

4.4 out of 5 Customer Rating

0.0

0 Reviews

TropiClean Natural Flea And Tick Shampoo Plus Soothing

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From $17.99

AutoShip eligible

Quick Add

4.4 out of 5 Customer Rating

4.9 out of 5 Customer Rating

0.0

0 Reviews

Alzoo Plant-Based Flea & Tick Spray for Dogs & Cats

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From $15.99

AutoShip eligible

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4.9 out of 5 Customer Rating

5 out of 5 Customer Rating

4.0

1 Reviews

Alzoo Plant-Based Flea & Tick Squeeze-On for Cats

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From $16.29

AutoShip eligible

Quick Add

5 out of 5 Customer Rating

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Celebrating 30 years of trusted pet care.

This year, PetMeds celebrates its 30th Anniversary. As America’s first online pet pharmacy, our dedication to your pet’s health remains our number one priority. 

Join us all year long as we celebrate this milestone with special deals, exciting contests, and great offers to thank you for three decades of trust.