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Michael Dym, V.M.D.
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Dr. Michael Dym
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While efforts are made to answer all questions as quickly as possible, if an immediate answer is required or if your pet is in need of urgent or emergency care, contact your pet's veterinarian immediately.

*Please note: Questions submitted and the answers will appear on our website as a benefit to all pet owners. Please make sure not to include any personal information in the box where you enter your question.

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Michael Dym, V.M.D.
Doctor of Veterinary Medicine
Dr. Michael Dym
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All answers are provided for informational or educational purposes only, and are intended to be a supplement to, and not a substitute for, the expertise and professional judgment of your pet's veterinarian.

It may be necessary to consult your pet's veterinarian regarding the applicability of any opinions or recommendations with respect to your pet's symptoms or medical condition.

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Michael Dym, V.M.D.
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Dr. Michael Dym
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While efforts are made to answer all questions as quickly as possible, if an immediate answer is required or if your pet is in need of urgent or emergency care, contact your pet's veterinarian immediately.

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Does PetMeds® Require a Prescription (Rx)?

If you or members of your family have ever taken a prescription medication, then you're probably familiar with the process of filling the prescription at your local pharmacy. Just as with human medications, some pet medications also require a prescription. Your pet's veterinarian will evaluate your pet and determine which medication may be necessary for your dog or cat. Some pet medications are available over the counter (OTC) which means that no prescription is needed. Other pet medications are classified by the FDA as prescription only, which means that they cannot be dispensed without an authorization from your veterinarian.

How does PetMeds® work?
Ordering from PetMeds® is fast and easy. Simply browse our website to locate the product your pet needs. You can even use our handy new PetMeds® mobile app to order when you're on the go! If you have questions or prefer to speak to someone directly, just give us a call and speak to one of our friendly customer care representatives. Once you're done shopping, click the “Checkout” button to complete the order by providing your billing, shipping and payment information.

Does PetMeds® call your vet?
We will only contact your veterinarian if you are purchasing a prescription medication. If your order consists only of non-prescription products, we'll ship it right away, usually the very same day. If you're ordering prescription medications for your pet, we'll just need you to provide us with your vet's name and telephone number and we'll take it from there! A member of our pharmacy team will contact your vet to obtain the approval for your pet's medication by telephone or fax.
If you prefer, you can always request a written prescription from your vet and send that directly to us instead. Our mailing address is:

PetMeds®
420 S. Congress Ave Suite 100
Delray Beach, FL 33445

Is it safe to buy pet meds online?
Ordering your pet's medications online is safe as well as convenient. We use an industry security standard called SSL which encrypts the order between your computer and our website and verifies that any personal information is not redirected. We also use a state-of-the-art fraud detection system to prevent your credit card from being fraudulently used. You can also rest assured that your billing information is safe. Our website will never display your credit card number.

Do I need a prescription for flea prevention medicine?
It depends upon which flea medicine you select. Many of the most common topical flea medications such as Frontline Plus, Advantage II and K9 Advantix II do not require a prescription. Some of the newer oral flea and tick medications such as NexGard and Bravecto are classified as prescription medications. One of the benefits of these oral medications is that they are more effective in keeping your pet flea-free. Your veterinarian can help you decide which flea treatment is best for your dog or cat.

 

Where does PetMeds® ship from?
Your pet's medications are shipped directly from our state-of-the-art facility located in Delray Beach, Florida.

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