4.1 out of 5 Customer Rating
Star symbol Star symbol Star symbol Star symbol Star symbol (9)
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12 Questions Answered

Drinkwell Original Pet Fountain

4.1 out of 5 Customer Rating
Star symbol Star symbol Star symbol Star symbol Star symbol (9)
|
12 Questions Answered
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Customer ratings Customer ratings
Overall Rating
Customer ratings4.1 /5
9 reviews
5 Star symbol
5
4 Star symbol
1
3 Star symbol
2
2 Star symbol
1
1 Star symbol
0

Overall effectiveness
4.2
Customer ratings Write a review

1-8 of 9 Reviews
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Author avatar
dcsobe
Posted 2 years ago
Posted 2 years ago
Breed Cat
Rating
Star symbol Star symbol Star symbol Star symbol Star symbol
Overall effectiveness
5.0
Great fountain
My cat used to drink out of the water dripping in the tub and now the fountain solved that issue. A lot of people are saying the pump failed after a few weeks. It’s a simple solution. You have to take the top piece off and simple clean it out and the pump will work again.
Helpful?

Author avatar
Dianne
Posted 4 years ago
Posted 4 years ago
Rating
Star symbol Star symbol Star symbol Star symbol Star symbol
Overall effectiveness
3.0
Bought this fountain in sept it is now April and it does not work, something with the pump.. Called the company and they said no proplem will send out a new one thought that was cool let's see if I get it free of charge.. Other than that my cat just loved it
Helpful?

Author avatar
DAPA
Posted 4 years ago
Posted 4 years ago
Breed Who knows?? I have two dogs and three cats.
Rating
Star symbol Star symbol Star symbol Star symbol Star symbol
Overall effectiveness
5.0
My animals Love It
It took them a while, but now they all love it. The dogs drink out of the bowl. the cats prefer to drink from the little waterfall. The directions say you can run it without the filter. I recommend you keep a filter in this device. It cuts WAY back on the required cleaning. The cleaning kit is also very useful.
Thumbs up Would recommend this product
Helpful?

Author avatar
SwtLissa72
Posted 5 years ago
Posted 5 years ago
Breed Cat
Rating
Star symbol Star symbol Star symbol Star symbol Star symbol
Overall effectiveness
3.0
Cats love it, but...
I've had the fountain approximately 2 months & the pump has already quit. Ive only run water from my RO system in it. Very disappointing considering how much this little booger costs. My cats love it though so I am back here to buy a replacement pump. Hopefully the first one was just defective.
Thumbs up Would not recommend this product
Helpful?

Author avatar
maggirose
Posted 5 years ago
Posted 5 years ago
Breed cockapoo and cavalier spaniel
Rating
Star symbol Star symbol Star symbol Star symbol Star symbol
Overall effectiveness
5.0
cleaning kit for water fountain
if you have a fountain, you must have one of these. I was really struggling to get my fountain clean because we have mineral deposits, this was a live safer!
Thumbs up Would recommend this product
Helpful?

Author avatar
LOTUSBLOSSOM808
Posted 6 years ago
Posted 6 years ago
Breed unknown. American shorthair? calico
Rating
Star symbol Star symbol Star symbol Star symbol Star symbol
Overall effectiveness
5.0
Cats love it...I love it
I've had mine for several years now and several different cats. It is sturdy, easy to clean, always have fresh water. Now you don't have to keep washing a bowl every day. Filters keep the water clean and free from debris. I have to admit I use the filters longer than they suggest with no difference in water quality. I do take them out and rinse them every week. Have nothing negative to say about it.
Thumbs up Would recommend this product
Helpful?

Author avatar
harvey
Posted 7 years ago
Posted 7 years ago
Breed Siamese
Rating
Star symbol Star symbol Star symbol Star symbol Star symbol
Overall effectiveness
5.0
this product is great
GREAT Product... I have two both are over 8 years old only thing i ever have to change is the filters... I can't believe the review who said it only worked for a week that's why i want another for the two new kittens so I can put one in there room.... all my cats and kittens LOVES this fountain
Review photo Review photo
Thumbs up Would recommend this product
Helpful?

Author avatar
Boston Mom
Posted 7 years ago
Posted 7 years ago
Breed Boston Terrier
Rating
Star symbol Star symbol Star symbol Star symbol Star symbol
Overall effectiveness
2.0
Disappointed
This bowl is a good idea but poorly constructed. Mine worked about a week then just stopped. Cheaply made for what it cost. IF I try another I'll make sure it's not plastic!
Thumbs up Would not recommend this product
Helpful?

1-8 of 9 Reviews
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1-8 of 12 Questions
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Most Recent Answers Needed Staff Answers Most Helpful Answers
1-8 of 12 Questions
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12 Questions|13 Answers

Author avatar
Barbara
Posted 2 years ago
Posted 2 years ago
QUESTION
What size is the impella as one of its blades broke when cleaning. I need to purchase a new one.  Thank you
ANSWERS (1)
The impellers are not sold separately unfortunately.
Author avatar
Shari PetMed Pro
Posted 2 years ago
Posted 2 years ago
Helpful?

Author avatar
Karen
Posted 2 years ago
Posted 2 years ago
QUESTION
How do I keep the fountain from producing  foamy bubbles in the water?  I clean it every other day.
ANSWERS (1)
Filters may be rinsed out when the fountain is cleaned. Do not wash the filters with soapy water since you cannot remove all the soap residue. Lack of cleaning may result in loss of normal function! Clean fountain and the internal cavity of the motor with soapy water about every two weeks. In between, (weekly) take apart and rinse with hot water.
Author avatar
Cherley Petmeds Pro
Posted 2 years ago
Posted 2 years ago
Helpful?

Author avatar
susan
Posted 4 years ago
Posted 4 years ago
QUESTION
HI, what is the voltage on this one? The platinum drinkwell says 12 V for safety. I'm just wondering because lately this model that I already have is blowing the breakers. So, if the platinum isn't going to pull as much I need to switch.
ANSWERS (1)
Thank you for your question. The Drinkwell Original Pet Fountain runs on a low-voltage 12-volt system.
Author avatar
Crystal RPTechnician
Posted 3 years ago
Posted 3 years ago
Helpful?

Author avatar
Holly
Posted 4 years ago
Posted 4 years ago
QUESTION
Does the fountain come with a filter in the box? I see hat there are replacement filters sold separately.
ANSWERS (1)
Yes
Author avatar
Amy Petmed Pro
Posted 4 years ago
Posted 4 years ago
Helpful?

Author avatar
Angie
Posted 4 years ago
Posted 4 years ago
QUESTION
Is this the fountain EXACTLY As pictured? There is anther one similar that does not use the magnet based pump, and it sucks. So I just want to make sure that if I am spending the extra money, it is EXACTLY as pictured..thanks! :)
ANSWERS (1)
Yes
Author avatar
Amy Petmed Pro
Posted 4 years ago
Posted 4 years ago
Helpful?

Author avatar
Leigh47
Posted 5 years ago
Posted 5 years ago
QUESTION
Is this the original one with the word Drinkwell on the front? I have received a different one without the wording (by Petsafe) and I had to return it because it was too loud and not the same.
ANSWERS (1)
Yes, this is the Drinkwell Original Pet Fountain.
Author avatar
Carolyn Petmed Pro
Posted 5 years ago
Posted 5 years ago
Helpful?

Author avatar
LoriRN
Posted 6 years ago
Posted 6 years ago
QUESTION
Drinkwell pet fountain
ANSWERS (1)
Hi there, It should be fine however here are the measurements to determine if that would work for your Furry Friend. 11"L x 9"W x 7.25"H 1.75 lbs. (6-cup bowl capacity, 50 oz)
Author avatar
James PetMeds Pro
Posted 6 years ago
Posted 6 years ago
Helpful?

Author avatar
Diane
Posted 8 years ago
Posted 8 years ago
QUESTION
Can I purchase a new motor for the unit as the old one has worn out?
ANSWERS (1)
Yes. You are able to call the company directly at 1-888-738-4379 and order a replacement motor.
Author avatar
Maureen PetMeds Pro
Posted 8 years ago
Posted 8 years ago
Helpful?

1-8 of 12 Questions

What is Drinkwell Original Pet Fountain?

Drinkwell Original Pet Fountain provides aerated, filtered water to your pet. The patented free-falling stream of water encourages your pet to drink more water, keeping your pet hydrated and improving health. The fountain includes a receiving ramp to reduce spills. The fountain holds up to 6 cups of water and can be disassembled for easy cleaning. The Original Pet Fountain filters the water with charcoal, which removes bad odors - leading to pure, clean water.

NOTE: Also available are Drinkwell Original Pet Fountain Replacement Filters, as well as the Drinkwell Pet Fountain Cleaning Kit, sold separately.

For:

Dogs and Cats

Benefits:

  • Patented free-falling watering system aerates water
  • Appealing to pets and helps increase water consumption
  • Charcoal filter removes bad odors and prefilter blocks large particles
  • Motorized pump and adjustable flow rate
  • Replacement charcoal filters 3pk and cleaning kit also available
  • 50 oz (6cup) capacity
  • Dishwasher safe (excluding pump)

How it Works:

The patented free-falling watering system aerates your pet's water with oxygen and helps to prevent bacteria growth. The appeal of running water will help to ensure your pet drinks more water to stay properly hydrated. The charcoal filter removes bad odors, particles and debris, providing your pet with clean, good tasting water. Replacement filters and a cleaning kit can be purchased separately to extend the life of the fountain and clean hard-to-reach spots.

Cautions:

For indoor use only. Do not operate without water or with a damaged cord or plug. Unplug when not in use and before cleaning. Do not allow pet to chew or swallow parts. Consult your veterinarian if your cat shows signs of allergic reaction to plastic. Supervise when used near children.

Instructions:

Your pet may prefer that the Fountain be placed away from their normal feeding area. Try placing it in a separate corner or a different room. Cats may prefer to drink on an elevated area such as a counter.

  • Check the bottom of the fountain to be sure the motor is securely attached.
  • Remove the housing cover (lid) and insert the filter cartridge down into the well in the housing. It fits in the well diagonally. The bottom of the filter is narrower than the top and the black side faces outward (toward the spout). If the fit is too tight, it is either in upside down or in the wrong groove at the front (Move it back one groove). Rinsing the filter before use will help remove any loose bits of charcoal, which are harmless.
  • Fill the fountain with water, (both the bowl and the housing where the filter sits) and place in desired location*. If placing on carpet or wood floor, it is recommended to use a protective mat under the fountain.
  • Make sure the cord and your hands are dry before plugging in. Do not attempt to force it into an old, unsafe outlet. Use an adapter if necessary.
  • Pass the cord through the notch on either side on the bottom of the fountain. The notches are not for holding the cord snugly. The cord should be passed through vertically. DO NOT turn the cord horizontally and FORCE into a notch as this may damage the cord and create a hazard.
  • Add more water to the bowl after the unit is primed and running. For quietest operation, fill bowl completely. A gentle hum during normal operation is normal.
  • Set the desired flow rate with the flow control knob next to the ramp in the bowl (minimum rate at the left position, maximum rate at the right position).
  • Add water to the bowl as needed. During regular use, do not allow the water level to fall below the inlet grate on the bottom of the flow control knob, or the motor may run dry.
  • Cleaning: Lack of cleaning may result in loss of normal function. Use the cleaning kit (sold separately) or hand wash the fountain and the internal cavity of the motor with soapy water every two weeks. Rinse the fountain parts in hot water weekly. Refer to the manual for detailed cleaning instructions.
  • Filters (sold separately): Filters should be changed every 2-4 weeks. Replace filters more frequently when using the fountain for dogs or multiple pets. Filters may be rinsed with water only (do not use soap) when the fountain is cleaned. A small amount of charcoal dust may shed. This is normal and not harmful to your pet. Filters are an added feature of the fountain. Their use is not required for normal operation.
  • Cleaning Kit (sold separately): The cleaning kit includes a 2" diameter brush with a flared tip to clean the fountain corners and edges, a 5/8" diameter brush to clean the intake tube and a 3/8" diameter brush to clean the inside of the motor cavity.
Tip:

It is normal for your pet to be extra cautious when first using the fountain. Allow your pet to adjust at their own pace. Some pets take several days or longer to begin use.

Drinkwell Original Pet Fountain Details:

Drinkwell Original Pet Fountain
Dimensions Weight
11"L x 9"W x 7.25"H 1.75 lbs

What is Drinkwell Original Pet Fountain?

Drinkwell Original Pet Fountain provides aerated, filtered water to your pet. The patented free-falling stream of water encourages your pet to drink more water, keeping your pet hydrated and improving health. The fountain includes a receiving ramp to reduce spills. The fountain holds up to 6 cups of water and can be disassembled for easy cleaning. The Original Pet Fountain filters the water with charcoal, which removes bad odors - leading to pure, clean water.

NOTE: Also available are Drinkwell Original Pet Fountain Replacement Filters, as well as the Drinkwell Pet Fountain Cleaning Kit, sold separately.

For:

Dogs and Cats

Benefits:

  • Patented free-falling watering system aerates water
  • Appealing to pets and helps increase water consumption
  • Charcoal filter removes bad odors and prefilter blocks large particles
  • Motorized pump and adjustable flow rate
  • Replacement charcoal filters 3pk and cleaning kit also available
  • 50 oz (6cup) capacity
  • Dishwasher safe (excluding pump)

How it Works:

The patented free-falling watering system aerates your pet's water with oxygen and helps to prevent bacteria growth. The appeal of running water will help to ensure your pet drinks more water to stay properly hydrated. The charcoal filter removes bad odors, particles and debris, providing your pet with clean, good tasting water. Replacement filters and a cleaning kit can be purchased separately to extend the life of the fountain and clean hard-to-reach spots.

Cautions:

For indoor use only. Do not operate without water or with a damaged cord or plug. Unplug when not in use and before cleaning. Do not allow pet to chew or swallow parts. Consult your veterinarian if your cat shows signs of allergic reaction to plastic. Supervise when used near children.

Instructions:

Your pet may prefer that the Fountain be placed away from their normal feeding area. Try placing it in a separate corner or a different room. Cats may prefer to drink on an elevated area such as a counter.

  • Check the bottom of the fountain to be sure the motor is securely attached.
  • Remove the housing cover (lid) and insert the filter cartridge down into the well in the housing. It fits in the well diagonally. The bottom of the filter is narrower than the top and the black side faces outward (toward the spout). If the fit is too tight, it is either in upside down or in the wrong groove at the front (Move it back one groove). Rinsing the filter before use will help remove any loose bits of charcoal, which are harmless.
  • Fill the fountain with water, (both the bowl and the housing where the filter sits) and place in desired location*. If placing on carpet or wood floor, it is recommended to use a protective mat under the fountain.
  • Make sure the cord and your hands are dry before plugging in. Do not attempt to force it into an old, unsafe outlet. Use an adapter if necessary.
  • Pass the cord through the notch on either side on the bottom of the fountain. The notches are not for holding the cord snugly. The cord should be passed through vertically. DO NOT turn the cord horizontally and FORCE into a notch as this may damage the cord and create a hazard.
  • Add more water to the bowl after the unit is primed and running. For quietest operation, fill bowl completely. A gentle hum during normal operation is normal.
  • Set the desired flow rate with the flow control knob next to the ramp in the bowl (minimum rate at the left position, maximum rate at the right position).
  • Add water to the bowl as needed. During regular use, do not allow the water level to fall below the inlet grate on the bottom of the flow control knob, or the motor may run dry.
  • Cleaning: Lack of cleaning may result in loss of normal function. Use the cleaning kit (sold separately) or hand wash the fountain and the internal cavity of the motor with soapy water every two weeks. Rinse the fountain parts in hot water weekly. Refer to the manual for detailed cleaning instructions.
  • Filters (sold separately): Filters should be changed every 2-4 weeks. Replace filters more frequently when using the fountain for dogs or multiple pets. Filters may be rinsed with water only (do not use soap) when the fountain is cleaned. A small amount of charcoal dust may shed. This is normal and not harmful to your pet. Filters are an added feature of the fountain. Their use is not required for normal operation.
  • Cleaning Kit (sold separately): The cleaning kit includes a 2" diameter brush with a flared tip to clean the fountain corners and edges, a 5/8" diameter brush to clean the intake tube and a 3/8" diameter brush to clean the inside of the motor cavity.
Tip:

It is normal for your pet to be extra cautious when first using the fountain. Allow your pet to adjust at their own pace. Some pets take several days or longer to begin use.

Drinkwell Original Pet Fountain Details:

Drinkwell Original Pet Fountain
Dimensions Weight
11"L x 9"W x 7.25"H 1.75 lbs
Customer ratings Customer ratings
Overall Rating
Customer ratings4.1 /5
9 reviews
5 Star symbol
5
4 Star symbol
1
3 Star symbol
2
2 Star symbol
1
1 Star symbol
0

Overall effectiveness
4.2
Customer ratings Write a review

1-8 of 9 Reviews
Most Recent
Most Recent Highest to Lowest Rating Lowest to Highest Rating Most Helpful
Select Filters
Active Filters
No filter selected yet.

Author avatar
dcsobe
Posted 2 years ago
Posted 2 years ago
Breed Cat
Rating
Star symbol Star symbol Star symbol Star symbol Star symbol
Overall effectiveness
5.0
Great fountain
My cat used to drink out of the water dripping in the tub and now the fountain solved that issue. A lot of people are saying the pump failed after a few weeks. It’s a simple solution. You have to take the top piece off and simple clean it out and the pump will work again.
Helpful?

Author avatar
Dianne
Posted 4 years ago
Posted 4 years ago
Rating
Star symbol Star symbol Star symbol Star symbol Star symbol
Overall effectiveness
3.0
Bought this fountain in sept it is now April and it does not work, something with the pump.. Called the company and they said no proplem will send out a new one thought that was cool let's see if I get it free of charge.. Other than that my cat just loved it
Helpful?

Author avatar
DAPA
Posted 4 years ago
Posted 4 years ago
Breed Who knows?? I have two dogs and three cats.
Rating
Star symbol Star symbol Star symbol Star symbol Star symbol
Overall effectiveness
5.0
My animals Love It
It took them a while, but now they all love it. The dogs drink out of the bowl. the cats prefer to drink from the little waterfall. The directions say you can run it without the filter. I recommend you keep a filter in this device. It cuts WAY back on the required cleaning. The cleaning kit is also very useful.
Thumbs up Would recommend this product
Helpful?

Author avatar
SwtLissa72
Posted 5 years ago
Posted 5 years ago
Breed Cat
Rating
Star symbol Star symbol Star symbol Star symbol Star symbol
Overall effectiveness
3.0
Cats love it, but...
I've had the fountain approximately 2 months & the pump has already quit. Ive only run water from my RO system in it. Very disappointing considering how much this little booger costs. My cats love it though so I am back here to buy a replacement pump. Hopefully the first one was just defective.
Thumbs up Would not recommend this product
Helpful?

Author avatar
maggirose
Posted 5 years ago
Posted 5 years ago
Breed cockapoo and cavalier spaniel
Rating
Star symbol Star symbol Star symbol Star symbol Star symbol
Overall effectiveness
5.0
cleaning kit for water fountain
if you have a fountain, you must have one of these. I was really struggling to get my fountain clean because we have mineral deposits, this was a live safer!
Thumbs up Would recommend this product
Helpful?

Author avatar
LOTUSBLOSSOM808
Posted 6 years ago
Posted 6 years ago
Breed unknown. American shorthair? calico
Rating
Star symbol Star symbol Star symbol Star symbol Star symbol
Overall effectiveness
5.0
Cats love it...I love it
I've had mine for several years now and several different cats. It is sturdy, easy to clean, always have fresh water. Now you don't have to keep washing a bowl every day. Filters keep the water clean and free from debris. I have to admit I use the filters longer than they suggest with no difference in water quality. I do take them out and rinse them every week. Have nothing negative to say about it.
Thumbs up Would recommend this product
Helpful?

Author avatar
harvey
Posted 7 years ago
Posted 7 years ago
Breed Siamese
Rating
Star symbol Star symbol Star symbol Star symbol Star symbol
Overall effectiveness
5.0
this product is great
GREAT Product... I have two both are over 8 years old only thing i ever have to change is the filters... I can't believe the review who said it only worked for a week that's why i want another for the two new kittens so I can put one in there room.... all my cats and kittens LOVES this fountain
Review photo Review photo
Thumbs up Would recommend this product
Helpful?

Author avatar
Boston Mom
Posted 7 years ago
Posted 7 years ago
Breed Boston Terrier
Rating
Star symbol Star symbol Star symbol Star symbol Star symbol
Overall effectiveness
2.0
Disappointed
This bowl is a good idea but poorly constructed. Mine worked about a week then just stopped. Cheaply made for what it cost. IF I try another I'll make sure it's not plastic!
Thumbs up Would not recommend this product
Helpful?

1-8 of 9 Reviews
Ask a question Ask a question


search questions Search questions
1-8 of 12 Questions
12 Questions|13 Answers
Most Recent
Most Recent Answers Needed Staff Answers Most Helpful Answers
1-8 of 12 Questions
|
12 Questions|13 Answers

Author avatar
Barbara
Posted 2 years ago
Posted 2 years ago
QUESTION
What size is the impella as one of its blades broke when cleaning. I need to purchase a new one.  Thank you
ANSWERS (1)
The impellers are not sold separately unfortunately.
Author avatar
Shari PetMed Pro
Posted 2 years ago
Posted 2 years ago
Helpful?

Author avatar
Karen
Posted 2 years ago
Posted 2 years ago
QUESTION
How do I keep the fountain from producing  foamy bubbles in the water?  I clean it every other day.
ANSWERS (1)
Filters may be rinsed out when the fountain is cleaned. Do not wash the filters with soapy water since you cannot remove all the soap residue. Lack of cleaning may result in loss of normal function! Clean fountain and the internal cavity of the motor with soapy water about every two weeks. In between, (weekly) take apart and rinse with hot water.
Author avatar
Cherley Petmeds Pro
Posted 2 years ago
Posted 2 years ago
Helpful?

Author avatar
susan
Posted 4 years ago
Posted 4 years ago
QUESTION
HI, what is the voltage on this one? The platinum drinkwell says 12 V for safety. I'm just wondering because lately this model that I already have is blowing the breakers. So, if the platinum isn't going to pull as much I need to switch.
ANSWERS (1)
Thank you for your question. The Drinkwell Original Pet Fountain runs on a low-voltage 12-volt system.
Author avatar
Crystal RPTechnician
Posted 3 years ago
Posted 3 years ago
Helpful?

Author avatar
Holly
Posted 4 years ago
Posted 4 years ago
QUESTION
Does the fountain come with a filter in the box? I see hat there are replacement filters sold separately.
ANSWERS (1)
Yes
Author avatar
Amy Petmed Pro
Posted 4 years ago
Posted 4 years ago
Helpful?

Author avatar
Angie
Posted 4 years ago
Posted 4 years ago
QUESTION
Is this the fountain EXACTLY As pictured? There is anther one similar that does not use the magnet based pump, and it sucks. So I just want to make sure that if I am spending the extra money, it is EXACTLY as pictured..thanks! :)
ANSWERS (1)
Yes
Author avatar
Amy Petmed Pro
Posted 4 years ago
Posted 4 years ago
Helpful?

Author avatar
Leigh47
Posted 5 years ago
Posted 5 years ago
QUESTION
Is this the original one with the word Drinkwell on the front? I have received a different one without the wording (by Petsafe) and I had to return it because it was too loud and not the same.
ANSWERS (1)
Yes, this is the Drinkwell Original Pet Fountain.
Author avatar
Carolyn Petmed Pro
Posted 5 years ago
Posted 5 years ago
Helpful?

Author avatar
LoriRN
Posted 6 years ago
Posted 6 years ago
QUESTION
Drinkwell pet fountain
ANSWERS (1)
Hi there, It should be fine however here are the measurements to determine if that would work for your Furry Friend. 11"L x 9"W x 7.25"H 1.75 lbs. (6-cup bowl capacity, 50 oz)
Author avatar
James PetMeds Pro
Posted 6 years ago
Posted 6 years ago
Helpful?

Author avatar
Diane
Posted 8 years ago
Posted 8 years ago
QUESTION
Can I purchase a new motor for the unit as the old one has worn out?
ANSWERS (1)
Yes. You are able to call the company directly at 1-888-738-4379 and order a replacement motor.
Author avatar
Maureen PetMeds Pro
Posted 8 years ago
Posted 8 years ago
Helpful?

1-8 of 12 Questions

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