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About PetMeds®
Who we are
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•Are the medications from my veterinarian better than those from 1-800-PetMeds?
No, we sell only U.S. FDA/EPA-approved medications (the same exact medications sold by your veterinarian). Also, we have a much larger selection of products than most veterinarians have. And, with our high volume of sales to millions of customers, we’re able to deliver the freshest products direct to your door saving you time and money.
•Does my veterinarian have a better product guarantee than 1-800-PetMeds?
No, we have the best guarantee on products, because we honor all manufacturers' guarantees and we will refund your money for any reason. It is only for competitive reasons that some veterinarians say that the products purchased through their office have a better guarantee. They want you to keep buying medications from their office and they don’t want price competition. (This keeps your prices high!)
•Is there any reason that I shouldn't buy from 1-800-PetMeds?
No, there is no reason. As with all licensed pharmacies, our products and facilities are regularly inspected by state agencies and we're in full compliance. Our pharmacy takes the same special care with your pet's prescriptions as your local pharmacy takes with your own prescriptions. We have excellent customer service and aim to keep, you, our valued customer 100% satisfied.
•Does my veterinarian need to sell me my pet's medications so that they can properly instruct usage of the product?
No. Pharmacists are recognized in the health care industry as "the experts" on medication use. Our licensed pharmacists will gladly help answer any questions that you may have as well as give you helpful tips on giving your pet the medication.
•Does 1-800-PetMeds dispense prescription medications without a veterinarian's authorization?
No. All prescription medications must have an authorization before they are dispensed. All of our written and faxed prescriptions are stored electronically for quick retrieval. In addition, all of our phone authorizations are recorded.
•Does 1-800-PetMeds sell foreign, damaged, or out-of-date product?
No, we sell only U.S. FDA/EPA-approved medications (the same exact medications sold by your veterinarian). And, with our high volume of sales to millions of customers, we are able to deliver the freshest products direct to your door saving you time and money. We follow strict standards when it comes to product expiration dates. As with all licensed pharmacies, our products and facilities are regularly inspected by state agencies and we're in full compliance.
•When I buy pet meds through 1-800-PetMeds do I still receive the manufacturers’ guarantees?
Yes, we meet or exceed all manufacturers’ guarantees on our products without the fuss and hassle. You get the highest quality, U.S. FDA/EPA-approved products delivered fresh to your door. And if you are not 100% satisfied, we will refund your money. Compare your vet’s guarantee to ours, click here.
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