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About PetMeds®

Who we are
 
1-800-PetMeds 100% Product Satisfaction Guarantee
 
 
 
 
 
Our Company:
 
Dear Pet Lover,

1-800-PetMeds® is America's Largest Pet Pharmacy, a publicly traded company (NASDAQ symbol: PETS). We deliver prescription and non-prescription pet medications along with health and nutritional supplements for dogs, cats, and horses at substantial savings directly to you. Since inception, 1-800-PetMeds has proudly served over 5 million pet owners selling only the highest quality products at great prices.

  At 1-800-PetMeds® we are rapidly changing the way America buys pet medications – by phone, fax, mail and the Internet. We make the purchasing of pet medications as easy, convenient and economical as possible. To accomplish this, we have invested in state-of-the-art information systems and infrastructure along with trained Customer Care representatives, and a licensed pharmacy and veterinary staff.

We're revolutionizing the distribution of pet medications by focusing on customer satisfaction and delivering savings and convenience to our customers. Our goal is to promote pet health, save you time and money, and empower you to choose the best products. That's why we sponsor PetHealth101 (www.pethealth101.com) as a resource for pet behavior, illnesses and medications.
 
Our Pharmacy:
 
  Our state-of-the-art pharmacy includes specially-trained veterinary pharmacists, pharmacy technicians, and customer care representatives, to make sure your orders are processed accurately and quickly. Call us at 1-800-738-6337! We're here to answer all of your questions.

Hours:
Monday - Thursday: 8am-11pm
Friday: 8am-9pm
Saturday: 9am-6pm
Sunday: 10am-5pm

 
Our Guarantee:
 
  1. Price: We will meet or beat any price at the time of order. Simply click on the “Price Match” button in the left column.

2. Product: As a licensed pharmacy, we only dispense U.S. FDA/ EPA approved medications (the same exact medications sold by your veterinarian). We honor all manufacturers' guarantees.

3. Service: We guarantee your complete satisfaction or your money back. There's no better guarantee!


 
Product Quality:
 
We pride ourselves in offering the highest quality products available. All of our products are U.S. FDA/EPA-approved and are exactly the same medications that are sold in your veterinarian's office. With our high volume of sales to millions of customers, we are able to deliver the freshest products direct to your door saving you time and money.

As with all licensed pharmacies, our products and facilities are regularly inspected by state agencies and we're in full compliance. Our pharmacy takes the same special care with your pet's prescriptions as your neighborhood pharmacy takes with your own prescriptions.

1-800-PetMeds private label products such as the 1-800-PetMeds Be Well supplement and 1-800-PetMeds Super VitaChews were created with only your pet's health in mind. We researched the finest ingredients for our products so that your pet will receive all of the nutritional benefits that a supplement should provide.


 
PetMed Express, Inc., is licensed under the following, and related Ronald A. Katz Technology Licensing, L.P. United States Patents: 5,128,984; 5,561,707; 5,684,863; 5,815,551; 5,828,734; 5,917,893; 5,898,762; 5,974,120; and others.